Shipping & Returns

Return Policy

UNOPENED PRODUCT:  You may return most new, unopened items within 7 days of delivery for a full refund. 

UNWANTED PRODUCT:  Returns are accepted, but with a 10% restocking fee.

No refund is offered on any used items.

How long until I get my refund?
Refunds are usually received within four weeks.  In many cases, your refund will be much quicker.  This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 7 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Got it!  How do I start a return?
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. Adult Signature Required on shipments.

Shipping

How long does shipping take?
Shipping usually takes approximately 2-3 business days.  

Where do you ship products?
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Additional information regarding shipping.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.